Refund policy
We have a 14 day return policy, which means the item most be returned to us within 14 days of receiving the item.
If your purchase is not suitable, it must be returned in it’s original (unworn condition) within 14 days from the day of receipt of your purchase. On receipt of the return we will refund you the price paid. Delivery costs are not refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return question at info@meelaandme.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on end of sale items or gift cards.
Exchanges
if you would like an exchange contact us and on receiving the returned item we will post out the exchange item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@meelaandme.co.uk.
If your purchase is not suitable, it must be returned in it’s original (unworn condition) within 14 days from the day of receipt of your purchase. On receipt of the return we will refund you the price paid. Delivery costs are not refunded.
Postal returns are at the cost of the customer, only items received by us will be refunded. So we recommend sending via Royal Mail track 48
No Returns accepted for items reduced by 70% as this is clearance stock.
Return Address:
Meela & Me, Unit 7, 13 Main Street Hamiltonsbawn, BT60 1LP